Refund policy
RETURNS AND REFUNDS POLICY
At Oviko, we want you to be satisfied with your purchase. If you need to return a timer, please review the following conditions.
1. Right of Withdrawal: 14 Calendar Days
If you purchase from our online store, you have the right to withdraw from your purchase within 14 calendar days from the day on which you, or a person authorised by you other than the carrier, receive the product. You do not need to provide a reason.
To exercise this right, you must notify us of your decision clearly and unequivocally, for example, by sending an email to:
Please include your order number, the product you wish to return, and a clear statement that you wish to withdraw from the purchase.
After notifying us of your decision, you must send the product back within a maximum of 14 calendar days.
You may examine the timer to establish its nature, characteristics, and functioning. However, you may be liable for any diminished value resulting from handling the product beyond what is necessary to establish its nature, characteristics, and functioning.
2. Extended Commercial Return Period: Up to 30 Days
In addition to the statutory right of withdrawal, Oviko voluntarily offers an extended commercial return period of up to 30 calendar days from the date you receive the product.
For returns requested after the statutory 14-day period but within this additional commercial period, the timer must be unused, in its original condition, and in its original packaging, including any accompanying accessories.
To request a return, email us at oviko.help@gmail.com and include your order number.
This additional commercial policy does not limit or replace your statutory consumer rights.
3. Defective or Damaged Products
If you receive a timer that is defective, damaged, or not as described, please contact us at oviko.help@gmail.com.
Describe the issue and include your order number. If possible, attach photographs or a video to help us understand the problem.
You are entitled to the remedies provided under applicable conformity laws. Depending on the circumstances, these may include repair or replacement and, where legally applicable, a price reduction or termination of the contract with a refund.
Return and shipping costs that we are legally required to cover due to a lack of conformity will not be charged to you. These rights are separate from our commercial return period.
4. How to Send a Return
Unless we agree on another arrangement with you, please send the product to the following address:
Oviko
Avenida de América, 11
Granada, GR, 18191
Spain
Before sending the product, we recommend contacting us by email for return instructions.
For statutory withdrawal returns and returns under the extended commercial period, the direct return shipping costs will be your responsibility, provided you were informed of this in advance. This does not apply where we are legally required to cover those costs, such as in cases involving defective or non-conforming products.
We recommend using a tracked shipping service and keeping your proof of postage.
5. Refunds
In the event of a statutory withdrawal, we will refund the payments received, including applicable standard delivery costs. We are not required to refund additional costs resulting from your choice of a delivery method more expensive than the least expensive standard delivery option we offer.
Refunds will be issued without undue delay and no later than 14 calendar days from the date you inform us of your decision to withdraw. However, we may withhold the refund until we have received the product or you have provided evidence that it has been sent back, whichever occurs first.
Refunds will be made using the same payment method used for the original purchase, unless you expressly agree to another method that does not involve additional costs for you.
For voluntary returns requested within the extended commercial period, we will apply these refund conditions consistently with the nature of the return and applicable law.
6. Sale Items
Sale items are also subject to the statutory right of withdrawal and any applicable legal guarantee rights. The fact that a product is discounted does not remove these rights.
7. Legal Guarantee
New timers sold to consumers in Spain are subject to the applicable legal guarantee of conformity, which is generally three years from delivery.
This guarantee does not limit any rights granted to you by applicable law, nor does it automatically cover damage caused by improper use, accidents, or unauthorised modifications where exclusion is legally permitted.
8. Contact Us
If you have any questions about returns, refunds, or defective products, please contact us at:
We will be happy to help.